Frequently Asked Questions
New User FAQs
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1. What services does Easy EHM provide?
Easy EHM provides court-approved electronic home monitoring and alcohol monitoring delivered directly to your door. All devices are set up via video call and monitored remotely.
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2. What are your prices?
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$10/day for GPS or Alcohol Monitoring
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Shipping: $25 (standard), $120 (overnight)
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3. Are you accepted in my state or county?​
We are accepted across most states, counties, and municipalities. In the event that your court will not accept Easy EHM service, we will refund your payment once our device is returned to our office. We do not return overnight shipping fees.​
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4. How do I pay?
We accept credit/debit cards, ACH bank transfers, and most major digital wallets. Payments are processed securely online. Clients must prepay for the first portion of monitoring and maintain current billing to remain in compliance.
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5. Do you offer payment plans?
Yes. After the initial 15 day prepayment, clients pay biweekly. We’ll work with you to set up a recurring billing schedule. All plans must be kept current to avoid interruption or non-compliance.
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6. What happens if I lose or damage the device?
You may be liable for replacement costs if a device is lost, stolen, or damaged due to misuse. If you experience any issues, contact us immediately—we can often troubleshoot or replace units quickly.
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7. Can I cancel the program early?
Yes. You may cancel at any time by contacting us and returning the device. We do not refund payments already made for pre-paid service.
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8. Do you ship nationwide?
Yes, we ship to all U.S. states, with overnight and standard options. Each kit includes everything you need, including batteries and charge cords.
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9. How do I submit or change my schedule?
Clients submit their weekly schedule by Friday at 10 PM MST via our website. Updates can be made as needed through the same system. Click here to submit your schedule.
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​10. Do you work with jails and commercial agencies?
Yes. We provide monitoring kits and platform access to jails, probation departments, and bail bond agencies. Institutions can manage inventory, reporting, and installations on-site.
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11. How do I get started?
All you need to do is provide a payment and sign our service contract. We can help you at (866) 896‑8280 or info@easyehm.com. We’ll help you select a device, notify your agency, and ship a setup kit with a video connection appointment.
13. What is your privacy policy?
See our privacy policy.
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1. How do I submit or change my schedule?
Clients submit their weekly schedule by Friday at 10 PM MST via our website. Updates can be made as needed through the same system. Click here to submit your schedule.
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2. What are your hours?
Staff answers phone calls from 7:00 AM PST to 5:00 PM PST. You may text us any time at 801-896-8280. If we consider that you have an emergency, we will text you back as soon as we can. If you do not have an emergency, we may text you back on the next working day.
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3. Can my GPS device get wet?
GPS devices can be worn in the shower and while washing hands, but cannot be submerged. Do not use a bath tub, hot tub, swimming pool, or sauna while wearing your device. Do not get your charge pack wet at all.
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4. How often must I charge my GPS device?
GPS monitors need to be charged for one hour per day at least. Do not let your battery level drop below 20%. You will also need to charge your charge pack for one hour per day. You do not need to keep your charge pack plugged in to a power outlet to charge your GPS monitor. You can unplug it.
5. My device vibrates and says Hello
Our devices vibrate and say Hello to restart when they lose cell phone tower signal. If your device occasionally restarts, it is searching for signal. If your device repeated restarts, it may need to be reset. To reset your device, hold down the upper button for 20 seconds. After 5 seconds, the device will say SOS mode. Ignore SOS mode and continue to hold down the button without releasing it. It will say Traxbean when it is reset. If your device continues to restart, you are in an area with poor cell phone tower signal. If this area is your residence, please contact us for other options.
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Existing Alcohol Monitor User FAQs
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1. What are your hours?
Staff answers phone calls from 7:00 AM PST to 5:00 PM PST. You may text us any time at 801-896-8280. If we consider that you have an emergency, we will text you back as soon as we can. If you do not have an emergency, we may text you back on the next working day.
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2. Can my alcohol monitor get wet?
Alcohol monitors should get wet as little as possible. A small amount of water while washing hands is okay. Do not wear your alcohol monitor in the shower, bath tub, hot tub, swimming pool, or sauna. Your monitor can be removed for up to 45 minutes at a time while you use a shower, bath tub, hot tub, or swimming pool. Alcohol will continue to emerge from your skin for longer than 45 minutes if you have consumed any.
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3. How often must I charge my alcohol monitor?
Alcohol monitors need to be charged for 15 minutes per day at least. Do not let your battery level drop below 20%. We recommend that you remove your device while you are showering and use that time to charge it.
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4. My monitor has detected alcohol. What do I do?
If you have not been drinking, you do not need to panic. Alcohol detections are not uncommon. We have shipped you a breathalyzer which you can use to send us a video using the Timestamp Camera app. Please record a video of you blowing into the breathalyzer and then showing the result to your phone's camera. Save the video to your phone's gallery and then email it qrxkyw@gmail.com
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5. My breathalyzer is stuck in App Mode.
Your breathalyzer has two modes. Standalone mode and App mode. In order to switch back to Standalone mode, hold down the button for 7 seconds while the device is off. Holding down the button for too long is how it was switched to App mode.