Frequently Asked Questions

Name: Residential Electronic Monitoring Products
Brand: EasyEHM
SKU: EHM12345
Availability: InStock

New User FAQ

1. What services does Easy EHM provide?

Easy EHM provides court-approved electronic home monitoring and alcohol monitoring delivered directly to your door. Devices are set up via video call and monitored remotely.

2. What are your prices?

$10/day for GPS or Alcohol Monitoring
Shipping: $25 (standard), $120 (overnight)
15 day minimum for GPS
25 day minimum for Alcohol Monitoring

3. Are you accepted in my state or county?

We are accepted across most states, counties, and municipalities. In the event that your court will not accept Easy EHM service, we will refund your payment once our device is returned to our office. We do not refund overnight shipping fees.

4. How do I pay?

We accept credit/debit cards, ACH bank transfers, and most major digital wallets. Payments are processed securely online. Clients must prepay for the first portion of monitoring and maintain current billing to remain in compliance.

5. Do you offer payment plans?

Yes. After the initial 15 day prepayment, clients pay biweekly. We’ll work with you to set up a recurring billing schedule. All plans must be kept current to avoid interruption or non-compliance.

6. What happens if I lose or damage the device?

You may be liable for replacement costs if a device is lost, stolen, or damaged due to misuse. If you experience any issues, contact us immediately—we can often troubleshoot or replace units quickly.

7. Can I cancel the program early?

Yes. You may cancel at any time by contacting us and returning the device. We do not refund payments already made for pre-paid service.

8. Do you ship nationwide?

Yes, we ship to all U.S. states, with overnight and standard options. Each kit includes everything you need, including charge cords.

9. How do I submit or change my schedule?

Clients submit their weekly schedule by Friday at 10 PM MST via our website. Updates can be made as needed through the same system. Click here to submit your schedule.

10. Do you work with jails and commercial agencies?

Yes. We provide monitoring kits and platform access to jails, probation departments, and bail bond agencies. Institutions can manage inventory, reporting, and installations on-site.

11. How do I get started?

All you need to do is provide a payment and sign our service contract. We can help you at (866) 896‑8280 or info@easyehm.com. We’ll help you select a device, notify your agency, and ship a setup kit with a video connection appointment.

13. What is your privacy policy?

See our privacy policy.

Existing GPS User FAQ

1. How do I submit or change my schedule?

Clients submit their weekly schedule by Friday at 10 PM PST via our website. Updates can be made as needed through the same system. Click here to submit your schedule.

2. What are your hours?

Staff answers phone calls from 7:00 AM PST to 5:00 PM PST. You may text us any time at 801-896-8280. If we consider that you have an emergency, we will text you back as soon as we can. If you do not have an emergency, we may text you back on the next working day.

3. Can my GPS device get wet?

GPS devices can be worn in the shower and while washing hands, but cannot be submerged. Do not use a bath tub, hot tub, swimming pool, or sauna while wearing your device. Do not get your charge pack wet at all.

4. My security tag broke. What should I do?

Please contact us ASAP if your security tag is broken. We will send you a new tag. When you receive it, text us at 801-896-8280 to set up a video call so that we can verify that it is installed correctly.

4. How often must I charge my GPS device?

GPS monitors need to be charged for one hour per day at least. Do not let your battery level drop below 20%. You will also need to charge your charge pack for one hour per day. You do not need to keep your charge pack plugged in to a power outlet to charge your GPS monitor. You can unplug it.

5. My device vibrates and says Hello

Our devices vibrate and say Hello to restart when they lose cell phone tower signal. If your device occasionally restarts, it is searching for signal. If your device repeated restarts, it may need to be reset. To reset your device, hold down the upper button for 20 seconds. After 5 seconds, the device will say SOS mode. Ignore SOS mode and continue to hold down the button without releasing it. It will say Traxbean when it is reset. If your device continues to restart, you are in an area with poor cell phone tower signal. If this area is your residence, please contact us for other options.

6. I am done with my monitoring. How do I disconnect?

We must verify that your security tag has not been broken. Text us at 801-896-8280 to set up a video call show us your security tag. When monitoring is complete, send back your equipment the next day to avoid further daily charges. You must send back your security tag and all equipment and charge cords.

Existing Alcohol Monitor User FAQ

1. What are your hours?

2. Can my alcohol monitor get wet?

Alcohol monitors should get wet as little as possible. A small amount of water while washing hands is okay. Do not wear your alcohol monitor in the shower, bath tub, hot tub, swimming pool, or sauna. Your monitor can be removed for up to 45 minutes at a time while you use a shower, bath tub, hot tub, or swimming pool. Alcohol will continue to emerge from your skin for longer than 45 minutes if you have consumed any.

3. How often must I charge my alcohol monitor?

Alcohol monitors need to be charged for 15 minutes per day at least. Do not let your battery level drop below 20%. We recommend that you remove your device while you are showering and use that time to charge it.

4. My monitor has detected alcohol. What do I do?

If you have not been drinking, you do not need to panic. Alcohol detections are not uncommon. We have shipped you a breathalyzer which you can use to send us a video using the Timestamp Camera app. Please record a video of you blowing into the breathalyzer and then showing the result to your phone's camera. Save the video to your phone's gallery and then email it qrxkyw@gmail.com

5. My breathalyzer is stuck in App Mode.

Your breathalyzer has two modes. Standalone mode and App mode. In order to switch back to Standalone mode, hold down the button for 7 seconds while the device is off. Holding down the button for too long is how it was switched to App mode.

FAQ for Courts and Probation

1. What services does Easy EHM provide?
Easy EHM provides electronic home monitoring (EHM) and alcohol monitoring solutions. Our services include GPS bracelets (ankle or wrist) and continuous transdermal alcohol monitoring devices. We support pre-trial defendants, probationers, and individuals sentenced to community-based alternatives.

2. How quickly can a defendant be placed on monitoring?
In most cases, defendants can be set up in 1-3 business days.

3. How does Easy EHM ensure compliance with court orders?
We align our monitoring protocols directly with the specific conditions ordered by a court or probation officer, including restrictions on movement, curfews, geographic exclusion zones, and alcohol abstinence. Compliance reports are available as requested, and violations are reported promptly.

4. What types of monitoring technology do you use?

GPS Monitoring devices transmit location data over cellular networks to our system. Our device offers up to 3 days of battery life under normal usage conditions. The system supports 'geofences' or inclusion/exclusion zones. When a client enters or exits these zones, alerts are triggered. The supervision platform integrates mapping tools to visualize client movement in geographic context.
Location data and alerts flow into Easy EHM’s monitoring platform, where supervising officers can view, filter, map, and analyze client movement and compliance.

Alcohol Monitoring devices continuously sample the wearer’s perspiration for traces of ethanol (alcohol) about every 10 minutes. The device automatically transmits data for analysis and review, triggering alerts for violations. Users are notified instantly if their device detects alcohol.

5. Are the devices tamper-proof?
Yes. All devices use biometric tamper-detection features for removal alerts. Any tampering attempts trigger notifications to our compliance team. GPS monitors have an additional tamper-evident security tag checked by live video at installation and removal.

6. What is your violation reporting policy?
Violations—including removal, entry into prohibited areas, or positive alcohol readings—are documented and reported within 24 hours to the supervising authority by email.

7. How often are compliance checks conducted?
Devices report location or alcohol data at regular intervals throughout the day.

8. Do you provide 24/7 monitoring?
Yes. Our monitoring platform is active 24/7 and human supervisors work during the day and night. Violations may be reported on the next business day.

9. How does Easy EHM communicate with probation officers and courts?
We provide customized reporting for enrollment and completion. Additional reports are provided on an as-needed basis. Reports can be delivered via secure email, or login access to our new, coming soon, Compliance Dashboard.

10. Can officers set custom restrictions or zones?
Yes. Officers may request curfews, geographic zones, or exclusion areas. These conditions are programmed into the monitoring device and enforced automatically. Officers can request specific location data at any specific time.

11. Does Easy EHM testify in court?
Yes. Our compliance team can provide affidavits, declarations, or live video testimony regarding device data, violations, and monitoring history.

12. Do you require a court order before enrolling a client?
No, not all courts issue court orders for all stages

13. What happens if a device malfunctions or loses signal?
If a device reports low battery or equipment issue, our compliance team contacts the subject to determine the cause of the issue.

14. How do you handle travel and relocation?
Users must obtain prior approval from their supervising officer. Our GPS monitoring works nationwide, so coverage continues non-stop.

Existing Alcohol User FAQs

Existing GPS Monitor User FAQs

Courts